Complaints
Complaints about our Service
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided please inform us immediately.
We will always attempt to resolve any problems that may arise with our service, and we wish to ensure that any concerns are dealt with promptly and to your satisfaction. In the first instance it may be helpful to contact the advisor who is working on your case to discuss any concerns and we will do our best to resolve any issues at this stage.
Complaints Process
If you would like to make a formal complaint, please contact the Complaints Manager:
Email: enquiries@stennett-stennett.co.uk
Post: 4 Winchmore Hill Road, Southgate, London, N14 6PT
To deal with your complaint correctly, it would be helpful when contacting us if you could provide the following information:
- Your Full Name, Contact details and preferred method of contact.
- Our file reference number.
- Details of your concern and how you would like us to put things right.
Referrals to the Legal Ombudsman
If we are unable to resolve the complaint with you once we have concluded our professional obligation to try and resolve it, then you can have the complaint independently looked at by the Legal Ombudsman. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman no more than one year from the date of the act or omission which you are complaining about or no more than one year from the date of you realising there was cause for complaint and within six months of you receiving our final response.
You can contact the Legal Ombudsman:
Telephone: 0300 555 0333
Email on enquiries@legalombudsman.org.uk
Post: Legal Ombudsman, PO Box 6167, Slough SL1 0EH.
The Legal Ombudsman has provided further guidance on its service please visit www.legalombudsman.org.uk
Solicitors Regulation Authority
The Solicitors Regulation Authority can help if you are concerned about our behaviour, or that we have not adhered to the SRA Rules and Regulations. This could be for things like dishonesty, treating you unfairly. Please visit their website to see how you can raise your concerns with the Solicitors Regulation Authority at https://www.sra.org.uk/consumers/problems/report-solicitor