We are confident that we will give you a high-quality service in all respects. However, if you have any queries or concerns about our work for you, please take them up first with the person responsible for the day to day handling of your case.
If that does not resolve the problem to your satisfaction or you would prefer not to speak to the person responsible for the day to day handling of your case, then please take it up with the firm’s Complaints Manager.
If you remain dissatisfied at the end of the review by the Complaints Manager you can refer the matter to the Legal Ombudsman, P O Box 6806, Wolverhampton, WV1 9WJ. Tel: 0300 555 033. Email: firstname.lastname@example.org
The Solicitors Regulation Authority (SRA) deals with complaints of misconduct, rather than poor service. If you believe that there has been misconduct on the part of any staff member you may contact the SRA at any time. Their details are:
Solicitors Regulation Authority
199 Wharfside Street
Birmingham, B1 1RN
Tel: 0370 606 2555